DECODEME SUPPORT CHANNEL

CONTACT THE SIGNAL

Questions about an order, sizing, delivery, or exchange. Send the details below and keep your order number ready.

SUPPORT CHANNELEMAIL / PHONE FOLLOW-UP
DECODEME support SUPPORT_SIGNAL / 001
01

DIRECT CHANNEL

SEND A REQUEST

03 / SHIPPING

SHIPPING

Available delivery methods, costs, and estimated timing appear during checkout. Enter a complete phone number and delivery address to prevent delays.

04 / RETURNS

EXCHANGE & RETURNS

Contact support before sending any item back. Include your order number, item, size, and reason. Keep the item unworn, unwashed, and with its original tags until eligibility is confirmed.

05 / TERMS

STORE TERMS

Product price, stock, available sizes, and checkout conditions shown when the order is placed apply to that order. Orders remain subject to stock and payment confirmation.