SHIPPING
Available delivery methods, costs, and estimated timing appear during checkout. Enter a complete phone number and delivery address to prevent delays.
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DECODEME SUPPORT CHANNEL
Questions about an order, sizing, delivery, or exchange. Send the details below and keep your order number ready.
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DIRECT CHANNEL
Available delivery methods, costs, and estimated timing appear during checkout. Enter a complete phone number and delivery address to prevent delays.
Contact support before sending any item back. Include your order number, item, size, and reason. Keep the item unworn, unwashed, and with its original tags until eligibility is confirmed.
Product price, stock, available sizes, and checkout conditions shown when the order is placed apply to that order. Orders remain subject to stock and payment confirmation.